Refunds and Returns Policy

  1. Goods delivered may be returned for a refund, exchange or replacement within 21 days if they are found to be faulty. The cost of returns may be refunded in whole or in part to the customer depending on the fault with the cups/lids.
  2. Goods that are damaged on delivery must be reported to MyPaperCups within 48 hours of being delivered. Goods must be visually inspected by the customer on delivery for damage and an acceptance of delivery docket completed noting any damage that resulted from delivery. Goods that are missing, delivered faulty or defective by MyPaperCups may be replaced, repaired, refunded or exchanged provided MyPaperCups is informed in writing within 21 days.
  3. Clauses 1 and 2 above do not apply to any defect in the goods caused by the fault, negligence or failure of the customer.