FAQs

 

What is the minimum no. of paper cups I can order?

You can order from a minimum of 500 cups (per size).  

How long does it take to get custom paper cups printed and delivered?

There are a number of variable affecting the delivery dates but 99% of our promotional paper cup customers will typically receive their printed coffee cups within 7-10 days from the time that artwork is signed off with digital printing, 4 weeks for offset printing completed here in Australia and approx. 12 weeks with offset printing undertaken overseas.

Where are the promotional paper cups made?

Our branded paper cups are made in our Sydney factory. We can source printed paper cups from overseas for those customers that may require something that we do not manufacture here in Australia.

Are the custom paper cups environmentally friendly?

All of our custom paper cups are recyclable and our paper is sourced from sustainable forest products.

What sizes do the cups come in?

Our Australian made paper cups come in 8oz (240ml) and 12oz (360ml). We are also able to source other paper cup sizes from overseas.

Can I get help with my design?

There is no additional cost for relatively simple design work, however we reserve the right to charge a fee of at least $150+GST if following the initial discussion we believe that what you’re looking for will be a more complex design.

How are the paper cups packaged?

The paper cups come in plastic sleeves of 25 and there are 20 sleeves per carton, ie. 500 paper cups per carton.

Can I choose from different lids?

You can choose from our standard lid and our sipper lid, both of which come in either black or white.

Do I need to order the same number of lids as paper cups?

No you don’t.  Lids can be ordered separately in units of 1,000 and ordered on an as needs basis separately from your custom paper cups.